Book Your Free Consult

Privacy Policy

Privacy Policy for NutriAct Ltd

Last updated: December 2025

NutriAct Ltd provides nutrition and health coaching services to support wellbeing and lifestyle change. This policy explains how we collect, use and protect personal information. If you have any questions about this notice or would like to exercise your data rights, you can contact us using the details at the end of the page.

  1. About Us

NutriAct Ltd is the data controller. This means we are responsible for deciding how personal information is used and ensuring it is handled lawfully and securely.

  1. Personal Information We Collect

We may collect and process the following information:

  • Name and contact details
  • Personal health and medical history
  • Diet, lifestyle and wellbeing information
  • Consultation notes and progress information
  • Laboratory or functional test results where relevant
  • Payment and invoicing information
  • Communication records

Information is provided by you through forms, questionnaires, email, messaging and consultations. Additional updates may be provided by other healthcare professionals with your consent.

  1. Why We Collect and Use Personal Information

We collect and process personal information so that we can:

  • Provide nutrition and health coaching services
  • Understand your health concerns and goals
  • Maintain appropriate client records in line with professional standards
  • Manage consultations, bookings, invoicing, and payments
  • Provide newsletters or resources.

The legal basis for processing personal information is legitimate interest. Where we share information with another provider, or send marketing emails, we will first ask for explicit consent.

  1. How Your Information is Stored

Personal information is stored securely in:

  • Encrypted cloud-based folders accessed on password and biometric protected Apple devices
  • Practice Better, a secure client portal for consultations, documents and messaging
  • Paper notes stored in a locked cabinet in a private office

Only NutriAct Ltd has access to these records.

  1. Bookings, Payments and Consultations
  • Consultations are booked through Calendly and may also be booked through Practice Better
  • Payments are made by bank transfer or via Stripe
  • Consultations take place in person, on Zoom or via Practice Better Telehealth
  • Email and messaging may be used between sessions where agreed

These services may process limited personal information to provide their functions. Each operates under its own privacy and security policy.

  1. Sharing Information

Your information is confidential. It will only be shared in the following situations:

  • With your explicit consent, for example if we communicate with your GP or another health professional
  • When required by law, such as in response to a court order or a safeguarding concern
  • For professional development and quality assurance purposes, where anonymised information may be used for reflective practice, supervision, or CPD activities in line with Association for Nutrition standards.

We do not share personal information for marketing or advertising.

  1. How Long Information is Kept

Client records are retained for 7 years from the date of last contact. They are then securely destroyed.

  1. Marketing and Newsletters

We use MailerLite to provide newsletters and downloadable resources. You will receive these only if you choose to opt in. You can unsubscribe at any time.

  1. Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you
  • Ask that incorrect or incomplete information is updated
  • Request deletion of your information in certain circumstances
  • Withdraw consent where consent has been given
  • Object to certain types of data processing where legally applicable

To exercise these rights, contact us using the details below.

  1. Website Analytics and Cookies

Our website may use analytics tools to understand visitor use of the site. This information is anonymous and cannot identify you. Cookies may also be used to support website functionality.
You can manage cookies at any time in your browser settings.

  1. Contact Us

If you have questions about this policy or would like to make a request about your data, please contact:
NutriAct Ltd,
Email: info@nutriact.co.uk
Horbury, Wakefield, WF4 5NY. 

If you are not satisfied with our response, you can contact the Information Commissioner’s Office.

Scroll to Top